Effective date: To be set when this verified draft is published.

Welcome to CyanisArt. These Terms of Service govern your use of the CyanisArt online store (the “Store”) and any order placed through it. By using the Store or placing an order, you agree to these Terms.

1. Using the Store

You may use the Store for lawful, personal, and non-commercial purposes. Please provide accurate, current information when you contact us or place an order, including your contact and delivery details. You are responsible for information submitted through your order.

2. Our Products and Artwork

CyanisArt offers made-to-order art tapestries. The digital art process for CyanisArt works uses generative AI.

We work to present products and artwork accurately. Colors, scale, and fine details shown on a screen can vary with device settings and with the physical production process. Please review the product page, including the selected size and product details, before placing an order.

3. Store Content and Intellectual Property

The Store’s artwork, photographs, text, design, graphics, and other content are protected by applicable intellectual-property laws and other rights. You may not copy, reproduce, distribute, publish, modify, or use Store content for commercial purposes without prior written permission from CyanisArt.

4. Product Information, Pricing, and Availability

We aim to keep product descriptions, prices, and availability information accurate. If we identify an error or an item becomes unavailable, we may need to correct the information. If that correction materially affects an order you have placed, CyanisArt Support will contact you about the available next step before the order is fulfilled.

5. Shipping, Cancellations, Refunds, and Replacements

Shipping eligibility, delivery expectations, dispatch timing, and the order-cancellation cutoff are described in the Store’s Shipping Policy.

The Refund Policy describes the 14-calendar-day post-delivery problem-resolution guarantee for verified quality or fulfillment issues. It is not a general change-of-mind return policy for made-to-order products.

Please read both policies before placing an order. They form part of these Terms when they are published on the Store.

6. Questions and Formal Notices

For questions about these Terms, or to send a formal notice about an order or your use of the Store, contact CyanisArt Support at support@cyanisart.com with the subject line “Terms of Service.”

For pre-purchase questions, order support, delivery issues, refund or replacement requests, partnership inquiries, or press inquiries, use the same email address.

For order-related requests, include your order number, the email address used for the purchase, and a concise description of the issue. For quality or damage concerns, please include clear photos or video when available.

7. Updates and Version Identification

We may update these Terms as the Store develops or its operations change. When an updated version is published, the effective date at the top of the published page identifies that version. Please review the current Terms before using the Store or placing an order.

8. Extraordinary Events

To the maximum extent permitted by applicable law, CyanisArt is not responsible for a delay or failure to perform only to the extent it is directly caused by an extraordinary event beyond our reasonable control and not caused by our fault or negligence. Such an event may include a natural disaster, severe weather, war, civil unrest, government action, or a widespread carrier-network disruption.

This section does not apply to routine operational issues, supplier errors, manual order-processing delays, staffing issues, demand-forecasting failures, or increased costs. It also does not limit any notice, cancellation, refund, replacement, or other right required by applicable law or promised in the Shipping Policy or Refund Policy. If an extraordinary event affects your order, CyanisArt Support will provide an update and explain the applicable options.

9. Limitation of Liability

To the maximum extent permitted by applicable law, CyanisArt is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to the Store, an order, or a product.

Nothing in these Terms excludes or limits: (a) liability that cannot be excluded or limited under applicable law; (b) liability for death or personal injury to the extent it cannot be excluded or limited under applicable law; (c) liability for fraud, intentional misconduct, or willful misconduct; (d) any refund, replacement, or other remedy owed under the Shipping Policy or Refund Policy; or (e) any non-waivable consumer right.

Publication verification required

Before publishing, the owner must verify and complete the following:

• The legal business name, business address, and any required legal notices for the operating merchant.
• Whether a governing-law, venue, dispute-resolution, arbitration, or class-action provision is appropriate and enforceable for the actual business.
• The Store’s precise order-acceptance, payment, tax, price-correction, and availability procedures.
• The scope and ownership of all artwork, product photography, trademarks, and other intellectual-property rights.
• That the published Shipping Policy and Refund Policy exist, are linked from this page, and exactly match current operations.
• That the Extraordinary Events and Limitation of Liability sections have been reviewed for the confirmed business entity, actual fulfillment workflow, and applicable jurisdictions.
• That `support@cyanisart.com` is operational and that the stated support workflow is being followed.