What does CyanisArt sell?

CyanisArt currently offers existing original digital artwork as lightweight polyester art tapestries. Generative AI is used in CyanisArt’s digital art creation process.

For the exact artwork, available sizes, material information, price, and current availability, please refer to the relevant product page.

Do you offer custom artwork or personalized AI generation?

No. CyanisArt does not currently offer custom artwork, personalization, or on-demand AI image generation. For pre-purchase questions, contact CyanisArt Support.

Where do you ship?

We currently ship to the 48 contiguous U.S. states and Washington, D.C.

We do not currently ship to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, the Northern Mariana Islands, or APO/FPO/DPO addresses. See our Shipping Policy for full details, or contact CyanisArt Support with a shipping question.

How much is shipping?

Shipping is a flat $5 for every order shipped to an eligible destination. See our Shipping Policy for full details, or contact CyanisArt Support before ordering.

When will my order arrive?

Orders are dispatched within 3 business days. Estimated delivery is 7–14 calendar days from the date you place your order.

For these timing rules, a business day is Monday through Friday, excluding U.S. federal holidays. Delivery estimates are not guarantees and can vary after a package is handed to the carrier. See our Shipping Policy for full details. If you need help with an existing order, contact CyanisArt Support.

When will I receive tracking information?

After your order is handed to the carrier, we will send a shipping-confirmation email with a tracking link. Tracking updates may take several days to appear after carrier handoff. See our Shipping Policy for full details, or contact CyanisArt Support if you need help with tracking.

Can I cancel my order?

Yes. Contact CyanisArt Support by 10:00 AM Eastern Time on the next business day after your purchase to cancel for a full refund.

After that cutoff, production may already have begun. We will review later cancellation requests, but cancellation cannot be guaranteed. See our Shipping Policy for full details.

What if my order arrives damaged, has a quality issue, or is incorrect?

CyanisArt provides a 14-calendar-day problem-resolution guarantee from delivery for verified quality defects, damage, printing errors, wrong items, missing items, and confirmed carrier loss.

Depending on the issue and with your preference considered, CyanisArt Support will arrange a no-cost replacement or a full refund. To begin, email support@cyanisart.com with your order number, the email address used for the purchase, and a concise description of the issue. For quality or damage concerns, please include clear photos or video. See our Refund Policy for full details.

Do you accept returns for a change of mind, an incorrect size choice, or personal preference?

These are not routine return reasons for made-to-order items. In limited cases, CyanisArt Support may offer a one-time goodwill solution, such as store credit or a partial refund. This is reviewed case by case and does not create a standing right to a no-reason return. See our Refund Policy for full details, or contact CyanisArt Support about your order.

My package appears delayed or missing. What should I do?

Email support@cyanisart.com with your order number and the email address used for your purchase. We will investigate and help resolve the issue. See our Shipping Policy and Refund Policy for full details.

How do I contact CyanisArt Support?

Email support@cyanisart.com for pre-purchase questions, order help, delivery questions, refund or replacement requests, partnership inquiries, or press inquiries. We aim to reply within 2 business days.