Our problem-resolution guarantee

Every CyanisArt order is covered by a 14-calendar-day problem-resolution guarantee starting on the date it is delivered.

This is not a no-reason return policy. It is intended to resolve verified problems with an order. The reporting requirements, available remedies, and return instructions are set out on this page.

Issues we can resolve

Contact CyanisArt Support within 14 calendar days of delivery if your order has a verified:

• quality defect or damage;
• printing error;
• wrong item or missing item; or
• confirmed carrier loss.

For an eligible issue, CyanisArt Support will provide a no-cost replacement or a full refund. We will consider your preference when choosing the appropriate resolution.

If a shipment is confirmed lost before delivery, contact us as soon as possible after you become aware of the issue.

How to request help

Email support@cyanisart.com and include your order number, the email address used for your purchase, and a brief description of the issue.

For a quality, printing, or damage concern, include clear photos or a short video showing the issue. For a wrong or missing item, describe what you received or what is missing and include photos when they help show the issue. For a shipment that appears lost, include the tracking information or tracking status you received.

We may ask for reasonable additional information when it is needed to review the issue.

Returns

Please do not send an item back unless CyanisArt Support has first provided return instructions. Reporting a problem does not automatically require a physical return.

What is not covered as a routine return

Because each item is made to order, we do not offer routine returns or refunds for:

• a change of mind;
• an incorrect size selection; or
• subjective dislike of the item.

In limited circumstances, CyanisArt Support may offer a one-time goodwill exception, such as store credit or a partial refund. Any goodwill exception is discretionary and does not create a continuing right to a no-reason return, refund, or exchange.

Order cancellations

You may request to cancel an unshipped order for a full refund by contacting CyanisArt Support before 10:00 AM Eastern Time on the next business day after purchase. For this policy, a business day is Monday through Friday, excluding U.S. federal holidays.

After that cutoff, production may have begun and cancellation cannot be guaranteed. See our complete Shipping Policy for the cancellation rule and delivery information.

Contact us

Email support@cyanisart.com. We aim to reply within 2 business days.