Contact CyanisArt Support

CyanisArt Support is our only public support channel.

For help before or after your purchase, email CyanisArt Support at support@cyanisart.com.

We aim to reply within 2 business days.

What we can help with

Contact us about:

• pre-purchase questions;
• orders and delivery;
• refund or replacement requests;
• partnership inquiries; and
• press inquiries.

For order-related requests

Please include:

• your order number;
• the email address used for your purchase; and
• a brief description of what you need help with.

For quality or damage concerns, please also include clear photos or a short video showing the issue. This helps us review your request and resolve it efficiently.

For cancellation requests, please email us as soon as possible. The applicable cancellation cutoff is set out in our Shipping Policy.